CUSTOMER SUCCESS

A Dedicated Partner From Day One

Every GoCheck Kids subscription includes a dedicated Customer Support Success Manager who oversees implementation, trains your staff, and provides ongoing check-ins after launch.

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CUSTOMER RETENTION
THE GOCHECK KIDS DIFFERENCE

Support that goes beyond a help desk.

Your Customer Success Manager is part of the subscription, not an add-on. They make implementation painless and keep your screening program running smoothly long after kickoff.
  Dedicated CSM

One named Customer Success Manager owns your account end-to-end — not a rotating ticket queue or AI bot.
 Implementation & EHR Setup

From device delivery to EHR integration to portal setup, we ensure everything works together before your first patient is screened.
 Virtual & On-Demand Training

Virtual training and on-demand resources provided to bring new hires up to speed without waiting for the next session.
 Responsive Ongoing Support

Quick answers when you need them — from a password reset to a clinical question — so screening never stalls at the front desk.
 Self-Service Knowledge Base

Searchable setup guides, workflow tips, and short how-to videos available any time, right inside our Learn Site.
 Check-Ins That Drive Results

Periodic reviews of your utilization and outcomes, with practical recommendations to lift screening rates across every location.
 
 
ONBOARDING

Most practices are live in about two weeks. 
DAY 1
Kickoff

You meet your CSM. We map your goals, payer mix, locations, and the EHR you use.
DAYS 2 - 7
Setup

Devices ship configured and we stand up your portal and EHR integration behind the scenes.
DAYS 7 - 10
Staff Training

A virtual session gets your team confident running every screening.
~DAY 12
Go-Live

A short parallel run, then you cut over. Results start flowing to the chart immediately.
ONGOING
Partnership

Your CSM stays on – with check-ins, updated resources, and support when you need it.

*Reflective of our average onboarding timeline. Actual timing may vary.

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Quotation Mark

 

GoCheck Kids has become an essential part of our pediatric preventive care, helping us to reduce barriers in vision screening and promote greater health equity for the families that rely on us the most.

 

Kendra Nagey

Director of Pediatrics | Mountain Family Health Centers

Quotation Mark

 

GoCheck Kids is reliable, cost-efficient, quick, and easy. We're very pleased.

 

Dr. Roy Benaroch

Pediatrician | Pediatric Physicians

Quotation Mark

 

GoCheck Kids has been our favorite medical device for our clinic over the past 7 years. It is simple to use, accurate, and helps keep the workflow in our busy clinic moving faster. We love that it is on a smartphone so we can have several available for use and not a huge piece of equipment that has to be lugged around.

 

Dr. Kody Finstad

Pediatrician | Mercy Clinic

Quotation Mark

 

GoCheck Kids helps us identify potential risk factors early, giving our team the ability to escalate concerns and connect children with the right specialists for further evaluation. It's an affordable tool that supports our commitment to delivering high-quality, proactive care.

 

Rachel Chiorean

Clinical Nurse Manager | UCSF

FAQ

Frequently Asked Questions
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